Effective Date: 03/11/2025
Last Updated: 03/11/2025

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At Jared Ryan Shaw, we take pride in offering one-of-a-kind, original artwork. Each piece is carefully inspected and packaged to ensure it arrives safely. Due to the nature of fine art sales, all purchases are final, and we do not offer refunds or exchanges, except in cases of damage during shipping.

Please read our policy carefully before making a purchase.

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1. All Sales Are Final

• Each artwork is a unique, handmade piece and is sold as-is.

• We do not accept returns, exchanges, or refunds for:

  • Buyer’s remorse

  • Incorrect size or color expectations

  • Change of mind after purchase

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Tip: If you have any questions before purchasing, feel free to contact us for additional images, details, or virtual previews of the artwork.

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2. Damaged or Defective Artwork

We take every precaution to ensure safe delivery, but in the rare case that your artwork arrives damaged, we are here to help.

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What to do if your artwork arrives damaged:

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• Contact us within 7 days of delivery at jaredryanshawinfo@gmail.com with:
  -Order number
  -Photos of the damaged packaging & artwork
  -A brief description of the issue

• We will review your claim and respond within 3 business days.

• If approved, we will offer:

  • A repair or restoration solution (if possible)

  • A replacement of a similar piece (subject to availability)

  • A refund or store credit (in rare cases, if restoration or replacement is not possible)

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⚠ Failure to report damages within 7 days may result in your claim being denied.

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3. Order Cancellations

• We do not accept cancellations once an order is placed since each artwork is carefully packaged and prepared for shipment.

• However, if you accidentally placed an order and need to cancel immediately, contact us within 24 hours and we will review the request.

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4. Custom & Commissioned Artwork

• At this time, Jared Ryan Shaw does not accept custom commissions.

• If commissions become available in the future, all sales of commissioned artwork will be final, with no refunds or exchanges.

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5. Lost or Stolen Packages

• All artwork is shipped with tracking and full insurance to protect against loss or damage.

• If your package is marked “Delivered” but not received, please:

  • Check with neighbors or building management.

  • Contact the carrier (FedEx, UPS, or DHL) to locate the package.

  • Notify us at jaredryanshawinfo@gmail.com, and we will assist with filing a claim.

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⚠ We are not responsible for stolen or lost packages after confirmed delivery.

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6. Refund Processing (If Applicable)

If a refund is approved due to severe damage during transit, please allow:

• 5-10 business days for processing.

• Refunds will be issued to the original payment method used during purchase.

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7. Contact Us

If you have any questions about this Refund Policy, please contact us:

📩 Email: jaredryanshawinfo@gmail.com
🌐 Website: www.jaredryanshaw.com
📍 Business Address: Miami, FL